Refund Policy

We want you to feel confident purchasing Delete After I Die. This policy explains exactly when refunds are available and how to request one.

1. Founding Member One-Time Purchase ($129)

✓ Refunds Available In These Situations

14-day satisfaction guarantee: If you purchase a Founding Member license and the product does not function as described on a supported platform, contact us within 14 days of purchase and we will issue a full refund. No questions asked.
Product not yet released: If you purchase during the pre-launch validation period and the product is never built (i.e., we do not reach our launch threshold), you will receive a full refund automatically.
Company-elected service discontinuation: If we permanently discontinue the Service within the first 24 months solely due to a business decision (not due to legal action, platform enforcement, or force majeure), Founding Members will be eligible for a pro-rated refund based on the remaining portion of that 24-month period.
Duplicate charges: If you were charged more than once due to a technical error, we will refund the duplicate charge immediately upon verification.

✗ Refunds Are Not Available In These Situations

After 14 days from the date of purchase, except as required by applicable law
If a supported platform changes its interface and temporarily or permanently prevents the Service from functioning with that platform — this is outside our control and covered in our Terms of Service
If you chose not to use the Service after purchase
If your account is terminated for violation of our Terms of Service
If service discontinuation is caused by legal action, platform enforcement, payment processor termination, force majeure, or circumstances outside our control
For change-of-mind purchases after 14 days

2. Annual Subscriptions ($99/year or $199/year)

Annual subscription refund terms will be published when subscription tiers launch. At minimum, the following will apply:

7-day full refund window from the date of subscription or renewal
No partial-period refunds after the 7-day window, except as required by California law
Cancellation stops future renewals but does not refund the current period
In compliance with California's Automatic Renewal Law, cancellation will be available by email or account settings

3. How to Request a Refund

Email brad@bradyeager.com with the subject line "Refund Request" and include:

Your name and email address used at purchase
Your Stripe transaction ID or receipt (found in your purchase confirmation email)
Brief description of the issue (for satisfaction refunds)

We will respond within 2 business days. Approved refunds are processed through Stripe and typically appear on your statement within 5–10 business days, depending on your bank.

4. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card issuer. Chargebacks take significantly longer to resolve and may result in account termination. We are committed to resolving legitimate disputes quickly and fairly through direct contact.

5. California Residents

California residents may have additional rights under the California Consumer Legal Remedies Act (CLRA) and other applicable consumer protection laws. Nothing in this Refund Policy limits any non-waivable rights you have under California law.